How systems thinking exposes organisational blind spots – and what we do about them This post sits alongside ‘What can it do?‘, another reflection on the gap between designed…
Navigating Leadership Challenges: Balancing Reductionism and Holism I’ve found myself a bit stuck lately, between the good intention of keeping things simple, avoiding…
First published November 8, 2016 (then partially lost and re-written) In the fast-paced world of what we do, it’s easy to get caught up in the daily grind.
First published June 2017 (then lost and part re-written) You may already be familiar with the term, but even if not, it’s likely you’ve encountered it.
First published February 5, 2020 In case you’re not familiar with the concept of customer journey, any customer (/potential customer) can be said to go through a number of…
Part 1 – “It’s new therefore it’s confusing” What happens when you have an actual, real, smart innovation to offer to the market, but the market isn’t ready to jump on it… yet?